At Royal Glow by Meditism, your privacy matters to us. We are committed to protecting the personal information you share with us in person, through our website, over the phone, by email, or through other digital platforms. We strictly adhere to applicable Canadian and Ontario privacy laws and professional standards to ensure your information remains safe, secure, and confidential.
By visiting our website, using our services, or providing your information, you acknowledge and consent to our privacy practices as outlined in this policy.
1. What We Collect
We may collect information in two ways:
Active Collection (information you provide to us):
- Personal Information: Your name, contact details, and date of birth
- Medical Information: Relevant health history, treatment records, allergies, and preferences (only if provided with your consent)
- Service Information: Appointment bookings, service history, consultation notes
- Payment Information: Credit card or billing details for payment processing
- Marketing Preferences: Your opt-in status for newsletters, promotions, and updates
Passive Collection (information collected automatically):
- Digital Information: IP address, browser type, device type, screen size, geographic location (country only), preferred language, and pages visited
- Cookies and Tracking Data: Small data files to improve website functionality, remember preferences, and analyze site usage patterns
- Log Data: Referring domain, date/time stamps, and interaction data on our website
We collect only what is necessary to provide safe, effective, and personalized care.
2. How We Use Your Information
Your information may be used to:
- Book, confirm, and manage your appointments
- Deliver personalized treatments and care plans
- Process payments securely and maintain accurate billing records
- Communicate with you about appointments, follow-up care, promotions, or new services (only if you opt in)
- Improve our website functionality, services, and customer experience
- Comply with legal, regulatory, and professional obligations
- Conduct website analytics to enhance usability and performance
We will never sell or rent your personal information. Information is only shared when required by law, court order, or with your consent for professional purposes.
3. How We Protect Your Information
We take multiple measures to protect your information:
- Secure Storage: Patient files are stored in compliance with Canadian privacy legislation and CPSO medical standards.
- Encryption & Firewalls: We use HTTPS, 128-bit encryption, IP restrictions, and secure servers to safeguard data.
- Access Control: Only authorized staff members with confidentiality agreements can access your information.
- Periodic Audits: Regular reviews of our data collection, storage, and security practices.
4. Your Rights
You have the right to:
- Access your personal records
- Request corrections to inaccurate or incomplete information
- Withdraw consent for the use of your information (subject to medical record-keeping requirements)
- Request deletion of personal data where applicable by law
- Opt out of marketing communications at any time
To exercise these rights, contact us at Info@RoyalGlowMed.ca.
5. Cookies & Website Tracking
We use cookies and similar technologies to:
- Enhance your browsing experience
- Remember your login preferences
- Analyze traffic and website usage patterns
- Troubleshoot technical issues
You can adjust your browser settings to refuse cookies; however, some features of our website may not function properly without them.
We also use third-party services such as Google Analytics. These services may collect your IP address, browser information, and cookie data. By using our website, you consent to the processing of this data in accordance with their privacy policies.
6. Disclosing Your Information
We may disclose your information:
- When required by law, regulation, or court order
- To detect, prevent, or address fraud, security, or technical issues
- To protect our rights, property, or safety, as well as that of our patients or the public
- In aggregate, non-personally identifiable form for analytics or reporting purposes
We do not store personal medical information on our website.
7. Protecting Minors
We do not knowingly collect personal information from individuals under the age of majority without parental or guardian consent.
8. Our Mission
Our mission is to provide accurate, professional information about non-invasive and minimally invasive cosmetic procedures, advancements in medical aesthetics, and skincare. The information provided is for educational purposes and should not replace medical advice from a qualified healthcare provider.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in laws, regulations, or our practices. The most recent version will always be posted on our website, with a “Last Updated” date.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
Royal Glow by Meditism
📧 Email: Info@RoyalGlowMed.ca